Managing Deliveries and Package Logistics in Multi-Unit Properties
5 min read.
As online shopping continues to grow, property managers of multi-unit buildings face a unique challenge: managing the increasing volume of deliveries and ensuring that packages are handled safely and efficiently. Poorly managed package logistics can lead to tenant frustration, cluttered lobbies, and security issues at events. For property managers, creating a streamlined system for deliveries is now a key aspect of providing excellent tenant experiences.
In this article, we’ll explore best practices for managing deliveries and package logistics in multi-unit properties.
Understand the Delivery Landscape
The first step is recognizing the scale of the challenges. With tenants ordering groceries, furniture, and everything in between, properties see deliveries at all hours. Property managers must consider delivery frequency, package sizes, and secure storage to ensure smooth operations.
Implement Secure Package Storage Solutions
Unattended packages create risks, from theft to clutter. Lockers, package rooms, or innovative storage systems provide tenants with peace of mind while reducing congestion in entryways. These solutions also allow couriers to drop off items quickly without relying on staff availability.
Leverage Technology for Efficiency
Smart lockers, package management apps, and digital notifications can greatly enhance efficiency. Automated systems notify tenants immediately when deliveries arrive, minimizing delays and preventing missed or lost packages. For larger properties, technology can also help track package volumes and anticipate future needs.
Establish Clear Delivery Protocols
Property managers should set clear guidelines for delivery personnel and tenants. This may include designated drop-off areas, package size limits, or specified delivery hours. Consistent rules ensure that packages are handled uniformly and securely, reducing confusion.
Provide Tenant Communication and Education
Transparency goes a long way in managing expectations. Regularly communicate package procedures to tenants and provide reminders during peak delivery seasons, such as holidays. This helps tenants understand how to retrieve packages efficiently and prevents bottlenecks.
Consider Outsourcing Package Management
For high-traffic buildings, outsourcing package management to a third-party service can free up staff time and ensure deliveries are handled professionally. These services often include tracking, storage, and tenant notifications, which can significantly enhance tenant satisfaction.
Managing deliveries and package logistics is no longer just a convenience; it’s a necessity for multi-unit property managers. By adopting secure storage solutions, leveraging technology, and setting clear protocols, managers can create a seamless delivery system that supports tenant satisfaction and builds efficiency.
References
Valean, L. (2021, December 20). How to best handle package deliveries at apartment communities - multi-housing news. Multi-Housing News. https://www.multihousingnews.com/how-to-best-handle-package-deliveries-at-apartment-communities/
Love, J. (2025, March 20). How to manage package delivery. Draper and Kramer, Incorporated. https://draperandkramer.com/news-and-insights/how-to-manage-package-delivery/
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